A welcome kit is a smartly designed kit which holds your membership cards, the agreement form and a few details of the club. It also has a copy of your login details like the one you would have already seen on the receipt.
The welcome kit is send only after we verify all information including the KYC documents. It usually takes 7 to 15 working days once all the documentation is received. We usually use the best courier companies which give us instant POD numbers to do the job. We are currently using Blue Dart for the city transaction and the postal department in areas where BlueDart doesn't have reach. All undelivered couriors come back to our office or are sometimes sent to the local offices.
So if you dont get your welcome kit in 15 working days they you should let us know. The easiest way is to login and raise a query/complaint.
Some key reasons why the welcome kit and card doesnt reach the memeber on time.
1) Full payment not received, we do not send Club cards unless we receive he complete payment.
2) Address incorrect
3) KYC documents pending
Note: You an still book holidays online without a permanent card provided you carry the online booking voucher. If you need to visit the club please carry a copy of the receipt which also acts as a temporary card.
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